We only service Institutional, Educational, Corporative, Healthcare and Government facilities in the Greater Toronto Area
Turnaround
Please notice that we need two (2) business days notice to
process your order before your delivery day. Cut off 4:00 pm
Please notice that we deliver ONLY TO GROUND FLOOR; for security and health reasons we DO NOT do stairs
Delivering Toronto and Metropolitan Peel & York EVERY DAY !!!
Plan your snack day
after your delivery day to avoid pressure in waiting for the snacks to arrive on
time
We
have a schedule of delivery days, which you can refer to and see when to expect
your order through the week.
We do not guarantee morning
deliveries; your order will arrive during school hours.
Special deliveries for a fee were something we used
to do but can’t keep up with it anymore due to high demand. To avoid
disappointment, make sure that you are placing your order 48 hours in advance
(cut off is 4pm). Any orders placed outside of this time frame cannot be processed in time and we'll book your delivery for next delivery day.
We deliver only to ground floor and buyer must notify School's staff about it.
If your kitchen/freezer/storage for the delivery is located at ground level,
great! If not, an elevator can be used. If elevator is not in place or out of
service, our driver will drop off the delivery wherever the office will
instruct to do so.
Our drivers are not responsible for cleaning up where the delivery will
be stored (specially fridges and freezers); so please make sure that you
have room to store your order BEFORE we arrive. If your freezer/fridge does not
have enough space, driver will always notify a staff member whenever an unattended item needs refrigeration.
Minimum
order & Shipping Fees
There is no minimum order to Toronto (PLEASE NOTICE WE ONLY SERVICE GREATER TORONTO AREA)
All Toronto area orders and Metropolitan Peel & York will have have a $10 delivery fee if order is below $200 or $20 if below $100
If you have a small order and want to avoid the delivery fee, you are more than welcome to pick it up (we are at Dufferin & Steeles area)
A minimum order and delivery fee are required for deliveries
outside of Toronto, please see details below
Far away
deliveries will have a higher minimum order plus a delivery
fee
If you
are in Bolton, Nobleton, Oakville, Schomberg, Mt Albert, Bradford, Holland
Landing, Sharon, Queensville, a minimum order of $300 will apply, plus $10 shipping fee
As far as Georgetown, Caledon, Milton,
Keswick, Gwillimbury, N/E of Stouffville and Pickering a minimum
order of $350, plus $10 shipping fee
As far as Burlington, Ajax, Sutton,
Orangeville, etc, a minimum order of $400, plus $15 shipping fee
As far as Hamilton, Stoney
Creek, Cambridge, Guelph, Oshawa, etc, a minimum order of $500, plus $20 shipping fee
Delivery
time
Your delivery
time depends on:
Time drivers leave our warehouse
Number of orders
to be delivered (average 20 orders)
The computerized delivery routing (which cannot be altered)
Traffic conditions (heavy traffic, accidents, rush
hours, roadworks and detours means delays)
Weather
conditions (rain, snow, storms, freezing rain, windy days = slower
traffic)
Time consumed in
each delivery (large deliveries take over 30 minutes)
Shortages:
Make sure there is somebody
checking your order upon delivery. Snack Centre is not responsible for
shortages after delivery.
Parking:
Customer must have a parking area available
for our truck, parking on busy streets is NOT an
option.
Cancelations:
Deliveries will be cancelled
and re-scheduled due to extreme weather conditions!
Picking up: (minimum
pick up: $100)
We are in and out all the time, therefore you must pick up by appointment
Please call
before coming to make sure we are going to be in.
When picking up frozen items, customers will be
responsible of thawing ... bring your iceboxes !
Product claims:
Customer will
keep any damage product stored and wait for exchange or return (we
need proof to claim to manufacturer)
Claims and/or returns are accepted within 1 day after receiving order.
Returns:
Produce and baked items are returnable only if customer brings the items back to our warehouse within 24 hours after delivery.
If we have to pick up, there will be a $20 pick up fee charge plus a 10% re-stock fee charge.
Payment:
Customers commit to mail payments within 1-2 weeks after receiving orders
Vacations:
Please notice we take 2 weeks vacation in December (same as Schools).
Also 1 week vacation by the very end of August, resuming operation after Labour day.
Disclaimer: due to the vast amount of data we deal with, there may be
involuntary outdated data or errors in descriptions, prices, tax and/or
pictures. Any error on price will be updated upon invoicing with or
without notification. For sensitive ingredients and/or nutritional information,
we suggest customers to check direct from manufacturer's websites. Please
notice stocks are up and down all the time; we depend 100% on manufacture's availability and shipping. Our company is
not responsible for shortages from Manufacturers. We'll always try our
best to accommodate your order.